Privacy Policy

This privacy policy describes how Restaurant Vino's collects, uses, discloses and protects your personal information, in accordance with the Act respecting the protection of personal information in the private sector (chapter P-39.1) and Bill 25 (Act to modernize legislative provisions respecting the protection of personal information).

By using our website ( restaurantvinos.com ) and our services, you consent to the practices described in this policy.

Personal information collected

We collect the following personal information as part of our business activities:

Data collected via forms

• Contact form : name, email address, phone number, message content

• Booking form (TableAgent) : name, email address, phone number, date and time of booking, number of people, special requests

Navigation data

• IP address

• Browser type and operating system

• Pages viewed and duration of visit

• Referring website

Data collected by cookies and tracking technologies

• Essential and functional cookies : session identifiers and technical parameters necessary for the proper functioning of the site

• Analysis indicators : aggregated data on visitor traffic and behavior

• Behavioral analysis indicators : session recordings and heatmaps to understand website usage

• Advertising cookies : data used to measure the performance of advertising campaigns and retargeting.

Data collected by third-party integrations

• TableAgent : booking data (contact details, preferences, history)

• Google Maps : geolocation data for displaying the restaurant's location

Internal access

Within our organization, the following individuals have access to personal information as part of their job duties:

• The restaurant owner

• The restaurant team (for processing reservations)

• Our web service provider, Just Simple Web (for form and website management)

Collection ends

We collect your personal information for the following purposes:

• Contact form : responding to inquiries from visitors and customers

• Reservation form : manage table reservations and communicate with you regarding your reservation

• Analytics cookies (Google Analytics) : to analyze web traffic and visitor behavior in order to improve the site

• Behavioral analysis cookies (Microsoft Clarity) : analyze visitor interactions using heatmaps and session replays to improve the user experience

• Tag Manager (Google Tag Manager) : Upload and manage analytics and tracking scripts on the site

• Advertising cookies (Meta Pixel) : to measure the performance of our advertising campaigns on Facebook and Instagram and to perform retargeting

• Navigation data : ensuring site security, preventing abuse and improving technical performance

Your consent is required for each of these purposes. We only collect the information necessary for the stated purpose and we ensure that your consent is explicit, freely given, informed, and given for specific purposes.

Collection methods

We collect your personal information through:

• Online forms : contact form and booking form

• Cookies and tracking technologies : text files placed on your device when you visit our website

• Third-party integrations : TableAgent bookings and integrated Google Maps

• By telephone : when you contact us for a reservation or an inquiry.

• In person : when you give us your contact details at the restaurant

Cookies and tracking technologies

Our site uses cookies and other tracking technologies. A cookie is a small text file placed on your device when you visit our site.

We use the following categories of cookies:

• Essential and functional cookies — Necessary for the proper functioning of the site. These cookies are placed by the Wix platform which hosts our site.

• Analytics cookies (Google Analytics) — Allow us to analyze web traffic and visitor behavior in order to improve the site.

• Behavioral analysis tools (Microsoft Clarity) — Allow you to analyze visitor interactions using heatmaps and session replays to improve the user experience.

• Advertising cookies (Meta Pixel) — Allow you to measure the performance of advertising campaigns on Facebook and Instagram and to perform retargeting.

• Tag Manager (Google Tag Manager) — Loads and manages analytics and tracking scripts on the site.

Witness management

You can change your cookie preferences at any time:

• Browser settings : You can configure your browser to block or delete cookies. Consult your browser's documentation for more information.

• Google Analytics : You can disable Google Analytics tracking by installing the Google Analytics opt-out browser add-on .

• Microsoft Clarity : You can manage your tracking preferences by visiting the Microsoft privacy page .

• Meta (Facebook) : You can manage your advertising preferences in your Facebook account settings .

Please note that disabling certain cookies may affect the site's functionality.

Communication to third parties

We may share your personal information with the following third parties for the purposes described in this policy:

• Wix : Technical data and form content — website hosting

• TableAgent : booking data (name, email, phone, booking details) — booking management

• Google (Analytics, Tag Manager, Maps) : browsing data and IP address — web traffic analysis and map display

• Microsoft (Clarity) : browsing behavior data — user experience analysis

• Meta (Facebook/Instagram) : browsing data and advertising identifiers — advertising performance measurement and retargeting

• Just Simple Web : access to forms and website content — website maintenance and management

We ensure that these third parties offer an adequate level of protection for your personal information.

Transfer outside of Quebec

Some of your personal information may be transferred or stored outside of Quebec, primarily in the United States, through the following services:

• Wix : website hosting — data stored in the United States

• TableAgent : reservations — data stored in the United States

• Google (Analytics, Tag Manager, Maps) : browsing data — stored in the United States

• Microsoft (Clarity) : behavioral data — stored in the United States

• Meta (Facebook/Instagram) : advertising data — stored in the United States

Before any transfer, we ensure that the information will receive adequate protection in accordance with the principles generally recognized by international organizations regarding the protection of personal information.

Retention of personal information

Personal information is kept for as long as necessary for the purposes for which it was collected, after which it is securely destroyed.

When personal information is no longer needed for the purposes for which it was collected, it is destroyed, anonymized, or de-identified.

Security measures

We implement the following security measures to protect your personal information:

• SSL certificate (HTTPS) across the entire site

• Password-based access controls for administration tools

• Regular backups are performed automatically by the Wix platform.

• Access to data is limited to individuals whose roles require it.

Access to personal information is limited to staff members whose duties require it.

Your rights

In accordance with the law, you have the following rights regarding your personal information:

• Right of access : you can request access to the personal information we hold about you.

• Right of rectification : you can request the correction of inaccurate, incomplete or ambiguous personal information.

• Right to withdraw consent : You may withdraw your consent to the collection, use, or disclosure of your personal information. Please note that withdrawing consent may limit our ability to provide you with certain services.

• Right to data portability : you can request to receive your personal information in a structured and commonly used technological format, or request that it be communicated to another organization.

• Right to de-indexing : you can request that your personal information be de-indexed from any hyperlink attached to your name allowing access to this information by technological means, when this dissemination contravenes the law or a court order.

• Right to refuse data collection : You can refuse to allow us to collect certain personal information. However, this refusal may limit access to certain features of our site or to certain services.

To exercise any of these rights, please contact our Privacy Officer by email at: info@restaurantvinos.com

We will acknowledge receipt of your request and respond within 30 days.

Complaints process

If you have any concerns or complaints about how we handle your personal information, you can follow the process below:

1. Submit a written complaint to the Privacy Officer by email at info@restaurantvinos.com

2. The manager will acknowledge receipt of your complaint and provide a response within 30 days.

3. If the response is unsatisfactory, you can file a complaint with the Quebec Access to Information Commission (CAI).

You can also file a complaint with the Quebec Access to Information Commission (CAI):

• Website : www.cai.gouv.qc.ca

Person responsible for the protection of personal information

Owner

Email: info@restaurantvinos.com

Policy changes

We may modify this privacy policy periodically to reflect changes in our practices or to comply with new legal requirements.

The changes will take effect as soon as they are published on our website. We encourage you to check this page regularly for any updates.

In the event of a substantial change, we will notify you by posting a notice on our website.